Effective August 16, 2026
Terms of Service
These terms govern tutoring services and use of Photon Tutoring’s website and private portals. By creating an account, purchasing a package, or booking a session, you agree to them.
Tutoring services
Tutoring is educational support, not a guarantee of grades, admission, test scores, or other outcomes. Families are responsible for providing accurate student information and a safe, appropriate session environment.
Scheduling and cancellations
Sessions are scheduled by agreement with the family and tutor. Cancellation, late-cancellation, rescheduling, and no-show rules displayed during booking or in your account apply to the session and may result in hours being charged.
Packages, payments, and refunds
Packages provide the stated tutoring hours at the displayed price and may carry an expiration date. Payments are processed by our payment provider. Refund requests are reviewed under the terms shown at purchase; used, expired, promotional, or already-refunded hours may be ineligible. Approved refunds may remove associated hours unless Photon confirms otherwise.
Accounts and acceptable use
Keep credentials private and information accurate. Do not misuse the portal, impersonate others, probe security, upload unlawful material, interfere with service, or access another family’s information. We may suspend or terminate access for misuse, nonpayment, safety concerns, or material breach.
Licence and intellectual property
Photon grants you a limited, revocable, non-transferable licence to use the portal for your household’s tutoring. Site content, branding, software, and provided materials remain owned by Photon or their respective licensors.
Privacy and communications
Our Privacy Policy explains data handling. You consent to service communications about your account, sessions, payments, and safety; marketing preferences can be changed where offered.
Disclaimers and liability
Services are provided on an “as available” basis to the extent permitted by law. Photon is not liable for indirect, incidental, special, or consequential losses. Photon’s aggregate liability for a claim will not exceed the amount paid for the affected services during the prior six months, except where law does not permit that limit.
Tutors are independent contractors
Tutors provide services as independent contractors, not employees of Photon Tutoring LLC. Photon vets, matches, schedules, and supports tutors, and handles billing, but tutors control their own teaching methods and are responsible for their own taxes and insurance. Families should arrange all tutoring, scheduling, and payment through Photon rather than privately with a tutor.
Suspension and termination
You may close your account at any time through our contact page; unused, unexpired hours are handled under the refund terms above. Photon may suspend or end access for nonpayment, misuse, safety concerns, abusive conduct toward a tutor or staff member, or material breach of these terms. Sections that by their nature should survive termination, including payment obligations, disclaimers, liability limits, and dispute resolution, continue to apply.
Governing law and disputes
These terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law rules. We ask that you contact us first so we can try to resolve any dispute directly. If that does not work, the state and federal courts located in Maricopa County, Arizona have exclusive jurisdiction, and you and Photon each consent to venue there. Nothing here limits rights you have under law that cannot be waived, including small-claims options.
Accessibility
We aim to keep the website and portal usable with keyboards and assistive technology. Our Accessibility Statement explains our standard, known limitations, and how to report a barrier.
Changes and contact
We may update these terms prospectively and will post the effective date. Continued use after notice means acceptance. Questions may be sent through our contact page.